Freight Policy

We have reviewed our delivery policy and plan to implement changes effective June 5, 2008. Increased fuel, freight, and transportation expenses have forced us to make these changes. The new policy is outlined in the attached freight policy.

This is the only way we can be fair to all of our customers and at the same time continue to provide the same excellent level of service you have been accustomed to. We regret having to take this action and we thank you for your understanding.

Effective June 5, 2008 US Municipal Supply, Inc. will revise our freight billing policy;

• Items sent by UPS. The UPS charge will be added to the invoice.
• Truck freight for items delivered by US Municipal Supply trucks. Freight will be $40 on all of orders under $1,000.00. This charge will be added to the invoice for all deliveries. For orders $1,000.00 or more the delivery charges will be waived.
• Items sent directly to Customer from the Manufacturer. The delivery charge from the Manufacturer will be added to the invoice.
• Warranty items. Freight charges will not be charged to the customer for warranty items.
• Items on bids that include freight. Freight charges will not be included on the invoice. This information must be noted on the sales order.
• Customer pick up at our location. Only freight in charges will be included on the invoice. This information must be noted on the sales order.

USMS Freight Policy for Equipment and Rental Delivery

Effective June 5, 2008 US Municipal Supply, Inc. will revise our freight policy;

• Rental Equipment items delivered by US Municipal Supply trucks. Delivery charge will be $5/ loaded mile (one way) with a $250 minimum charge. Distance will be calculated from USMS Division to customer location.
• Equipment items delivered by US Municipal Supply trucks. Delivery costs will be $5/ loaded mile. This includes trucks upfit packages delivered by our truck. Every effort must be made to recover these costs when allowed by contract. An example would be the PACC contract.
• For equipment items that require fuel. USMS will put a maximum of 15 -20 gallons in the tank when USMS is responsible to deliver to the customer. This money must be added to the cost estimate. If additional fuel is desired by the salesman, it must be included in the estimate and show on the sales order. Fueling the equipment item is the responsibility of the delivery staff. If USMS is delivering a truck upfit to a truck dealer it isn't our responsibility to provide fuel.
• Truck upfit moves will be $250. This is defined by USMS personnel driving a customer's truck.

Return Policy

US Municipal Supply, Inc. will handle all returns as stated below:

• All shipping discrepancies must be reported within 7 days of receipt of material.
• A 15% or $150, which ever is less, restocking charge on stock items returned. For special order items, the service charge will be subject to our suppliers return policy. This charge will apply when a customer orders an item, and the returns or exchanges it. It will not apply if we are at fault in any way.
• All returns must be within 30 days after receipt of material.
• No returns accepted without prior approval & return goods authorization (RGA) number.